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Industry editions · Medical practices

Software that already knows how a practice runs

Each edition is the platform pre-configured for that practice: online scheduling, intake and consent, recall and the patient balance on a card on file are already set up. Payments are built in: Basic is $99/mo, credited back on your monthly processing statement while you process with us, so the software is on us. The AI builds the rest.

Get a free quoteSee security & compliance
13 editionsCard on file for balancesHIPAA-aware setupBasic credited back with processing
Practice edition · Today at a glanceAll systems live
$64.2K
Collected this month
212
Visits this week
91%
Balances paid within 30 days
BL
Balances38 statements texted with a pay link, 24 paid same day
Auto
RC
Recall56 patients due for a visit texted, 19 booked
AI
IN
Intake44 forms signed before arrival, 3 chased by text
Auto
RV
Reviews12 requests sent after checkout, 8 posted
Auto
Illustrative.
Editions in this category

Thirteen editions, one patient record

Pick the one that matches what you run. Each comes with its workflows already switched on and works alongside your EHR; the full editions have a page of their own.

Medical spaConsults with deposits, treatment plans and series redeemed per visit, a monthly injectables club on card on file and recall texts when the neurotoxin wears off. High tickets run on compliant dual pricing, with the cash and card price posted up front.Full edition → Lice removal clinicsSame-day booking by zip, intake and consent on the phone, a card on file before the chair, the follow-up check booked before they leave and a pre-filled insurance-reimbursement claim after each visit. Served by LiceHQ, our dedicated brand for lice clinics.Full edition →
DentalOnline scheduling by provider and operatory, new-patient forms and consent signed before arrival, hygiene recall every six months by text, and treatment plans split into scheduled card-on-file payments. The balance after insurance goes out as a text with a pay link.
DermatologistMedical and cosmetic calendars on one login, intake and photo consent on a tablet, annual skin-check recall and cosmetic series redeemed per visit. Cosmetic tickets can run on dual pricing; medical balances stay on interchange-plus.
ChiropractorCare plans billed as a package or a monthly membership, same-day booking from your site, a card on file charged per visit for cash-pay patients and reactivation texts when a patient drops off the plan. Wellness retail rings at the desk.
Physical therapy clinicA plan of care with visits scheduled in a block, copays and balances collected on a card on file, home-exercise reminders texted between visits and a discharge survey that asks for the review. Missed visits trigger a rebooking text the same day.
OptometristExam scheduling, annual recall, contact-lens reorder reminders timed to the supply, and frame and lens balances collected at pickup or by pay link. Retail optical runs on dual pricing if you choose.
Family practice physicianOnline scheduling with new-patient intake, appointment reminders that cut no-shows, wellness-visit recall by age and the balance after insurance texted with a pay link. Works alongside your EHR; the AI receptionist answers the line after hours.
Urgent care & walk-in clinicsOnline check-in with a wait-time text, intake signed on the phone before the room, a card on file for the visit balance and a follow-up text the next day. Occupational-health accounts are invoiced by ACH for a flat per-item fee.
Medical labs & testingAppointment and walk-in scheduling by location, requisition intake, patient-pay pricing collected up front or by pay link, and results-ready notifications by text. Physician and employer accounts are invoiced monthly, paid by ACH for a flat per-item fee or by card with Level 2/3 data.
Hair loss clinicConsults with a deposit, treatment programs split into scheduled card-on-file payments, PRP or laser series redeemed per visit and product refills reminded on schedule. Dual pricing offsets the fee on $500 to $5,000 programs.
Home health careClient intake and care agreements with e-sign, recurring billing to the responsible party by card or by flat-fee ACH, caregiver schedules with visit confirmations by text, and a family portal for invoices and updates. Private-pay balances are collected without a phone call.
VeterinariansAppointment booking by doctor, vaccine and wellness reminders by pet, estimates approved by text before the procedure and a card on file for the balance at discharge. Wellness plans bill monthly; food and retail ring on dual pricing.
Shared across the category

What every edition here shares

Practices lose money in two places: the balance nobody called about and the recall nobody sent. These four run in every edition on this page.

Collects the balance without the phone callAfter the visit, or after insurance adjudicates, the patient gets a text with the amount and a secure pay link. A reminder follows on day 7, a card on file can be charged with consent, and the front desk sees one aging list.
Sends the recall that fills the scheduleHygiene at six months, skin checks yearly, a plan of care that stopped early. The platform knows the date per patient and texts a booking link, then a second text, then the AI receptionist calls.
Finishes intake before the waiting roomNew-patient forms, consent and insurance details are signed from a phone before arrival and land on the patient record with access controls. Anything unsigned the night before gets a text.
Answers the line after 6pmThe AI receptionist answers texts, chats and calls around the clock, books into the right provider's calendar, confirms tomorrow's appointments and hands anything clinical to a person. Monday the schedule is full, not the voicemail.
Payments built for medical practices

Patient balances, collected

Most practices collect two kinds of money: insurance-adjudicated balances that belong on interchange-plus with one small, disclosed margin, and elective or retail tickets where a compliant dual-pricing program posts a cash price and a card price up front. We set up both on one account, and you save on card fees versus flat-rate pricing: send a statement and we show the math.

  • Card on file for copays, balances, plans of care and memberships, with consent captured and smart retries on failed cards
  • Interchange-plus on medical balances; compliant dual pricing on elective, cosmetic and retail tickets where you choose it. Where a surcharge is used instead, it is capped at the lesser of 3% or your actual cost of acceptance (2% in Colorado and Oklahoma)
  • Pay links on every statement text and hosted payment pages on your website
  • ACH at a flat per-item fee instead of a percentage for employer, physician and facility accounts; Level 2/3 data on B2B cards
  • Countertop terminal at checkout, mobile reader in the room, kiosk for walk-in check-in (hardware)
  • Consumer financing for treatment plans through our referral partners; the approved amount settles like any other payment
  • Business banking with reserve sub-accounts for payroll tax, through our partner bank (banking)

Everything we accept, A to Z →

Payroll for your staff runs on the same login — see payroll.

Dual-pricing and cash-discount programs are subject to card-brand rules and state law and are not available everywhere. Debit cards are never surcharged.

Practice statement comparison · what we show you
Your effective rate todayRead off your statementInsurance-adjudicated balancesInterchange-plus, one disclosed marginElective and retail ticketsDual pricing where you choose itEmployer and facility accountsACH at a flat per-item feeYour numbersFrom your own statement
Many practices keep insurance balances on interchange-plus and run dual pricing on elective work; your statement sets the real numbers.
Banking and cards. Business banking, reserve sub-accounts and expense cards are provided through our partner bank and card program partners, subject to approval. See banking · See cards.
Plans

Which plan a practice picks

Any practice with card volume starts on Basic at $99/mo, credited back on your monthly processing statement while you process with Merch FinTech, so the software is on us: scheduling, intake forms, card-on-file invoicing, two-way texting, one website and two users. Practices that want recall automations, the AI receptionist, review requests and unlimited staff logins run Pro at $299/mo ($249/mo billed annually). Pro is credited back at higher processing volumes. Compare plans.

Don't see your practice? We build new editions regularly. Tell us what you run and we'll show you the closest edition and what we'd change. Need it built around how you run? Custom builds from $1,999. Lice clinics go straight to LiceHQ, our dedicated brand.

FAQ

Questions from practice managers

Does this replace our EHR or practice-management system?
No. It runs alongside it: scheduling requests, intake, reminders, recall, texting, reviews and the money. Clinical records stay in your EHR. Many practices move front-desk scheduling and collections here and keep charting where it is.
How is patient information handled?
Intake, consent, notes and photos live on the patient record with role-based access, encryption and audit logs, not in email threads or a scanner tray. We configure the account HIPAA-aware and walk through your specific requirements with you. Our security page lists what we do and don't cover.
Can we charge a card on file for a balance after insurance?
Yes, with the patient's signed consent at intake. The platform texts the amount first, charges on the date you set and sends a receipt. Patients can also pay from the link themselves without the automatic charge.
Can a practice run dual pricing?
Where it fits. Debit can't be surcharged, and programs are subject to card-brand rules and state law and are not available everywhere. Most practices keep insurance-adjudicated balances on interchange-plus and run dual pricing on elective, cosmetic and retail tickets. We walk through what applies in your state.

Run the front desk on one login

Send a statement and your weekly visit count. We'll show the fee line next to the software you'd stop paying for.

Get a free quoteSend a statement for a free comparison

305-954-7362 · hello@merchfintech.com